Total quality is based on which of the following fundamental principle?
Answer(s): D
What refers to both incremental improvements that are small and gradual as well as break through, and large and rapid, improvement?
Answer(s): A
A learning cycle has which of the following four stages?
Answer(s): C
What refers to the basic management systems necessary to function effectively and carryout the principles of total quality?
Which of the following is NOT the element of infrastructure?
Answer(s): B
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