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Free Financial CBM Exam Questions (page: 3)

Page 3 of 72
PDF with 354 Questions

Total quality is based on which of the following fundamental principle?

  1. Focus on customers and stakeholders
  2. Participation and teamwork by everyone in the organization
  3. Process focus supported by continuous improvement and learning
  4. All of the above

Answer(s): D



What refers to both incremental improvements that are small and gradual as well as break through, and large and rapid, improvement?

  1. Continuous improvement
  2. Re-growth
  3. Streamlined improvement
  4. Rationalized improvement

Answer(s): A



A learning cycle has which of the following four stages?

  1. Planning, Organizing, Measurement, Revision
  2. Planning, Implementation, Assessment, Adjustment
  3. Planning, Execution, Assessment, Revision
  4. Planning, Execution, Evaluation, Improvement

Answer(s): C



What refers to the basic management systems necessary to function effectively and carryout the principles of total quality?

  1. Infrastructure
  2. Practices
  3. Processes
  4. None of the above

Answer(s): A



Which of the following is NOT the element of infrastructure?

  1. Customer leadership management
  2. Quality planning
  3. Leadership and strategic planning
  4. Process management

Answer(s): B



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