Ms. Newbie, a registered representative employed by Savvy Investments, has received a letter of complaint from a client that Ms. Newbie believes is unfair and illegitimate. More specifically, she believes that the complaint misstates the facts. Under these circumstances, Ms. Newbie:
- can toss the complaint in the trash.
- must respond to the complaint in writing.
- must provide a copy of the complaint to Savvy Investments, who can decide whether or not to ignore the letter after hearing Ms. Newbie's side of the story.
- must provide a copy of the complaint to Savvy Investments, who is required to respond to the complaint in writing and to keep a record of it.
Answer(s): D
Explanation:
If Ms. Newbie receives a letter of complaint from a client, she must provide a copy of the complaint to Savvy, who is required to respond to the complaint in writing and to keep a record of it. It doesn't matter whether or not the complaint is deemed to be unfair and illegitimate by Ms. Newbie and/or her employer, Savvy.
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