Free CLSSBB Exam Braindumps (page: 28)

Page 28 of 65

Customers make their decisions based on Features, Integrity (of the seller) Delivery and___________?

  1. Color
  2. Expense
  3. Season
  4. None

Answer(s): B



The Hardware Store ordered ten lawn mower from the manufacturer and just before shipping the manufacturer found one to have a motor that wouldn’t start. For the manufacturer this would be categorized as what type of cost?

  1. Internal Failure Costs
  2. External Failure Costs
  3. Prevention Costs
  4. Appraisal Costs

Answer(s): A



Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs. All these items are Hidden Cost except________________.

  1. Lost Customer Loyalty
  2. Returns
  3. Time Value of Money
  4. Late Delivery

Answer(s): B



When one speaks of 20% of something contributing 80% of the affect they are referring to what is known as the_______________.

  1. Shewhart Example
  2. Pareto Principle
  3. Balance Equation
  4. Connection Principle

Answer(s): B



Page 28 of 65



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António commented on April 03, 2024
Preparing for the exam. Great resource
PORTUGAL
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