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Free Genesys GCP-GC-ARC Exam Braindumps (page: 5)

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44 Questions & Answers
Page 2 of 12

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

  1. DTMF
  2. CRM
  3. IVR
  4. Telephony

Answer(s): C



Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

  1. Prompts
  2. Flow
  3. DTMF
  4. IVR

Answer(s): B



Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?

  1. In-queue Call Flow
  2. Inbound Call Flow
  3. Outbound Call Flow
  4. Secure Call Flow

Answer(s): B



Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.

  1. Flow
  2. IVR
  3. Prompts
  4. DTMF

Answer(s): C






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