Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
Splunk
ServiceNow
All Vendors
  2. Home
  3. Exams
  4. Genesys
  5. GCP-GC-ARC

Genesys GCP-GC-ARC Exam
Genesys Cloud Architect Certified Specialist (Page 5 )

Updated On: 1-Feb-2026
Page 2 of 10
PDF with 44 Questions

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

  1. DTMF
  2. CRM
  3. IVR
  4. Telephony

Answer(s): C



Select all the naming requirements for prompts. (Choose two.)

  1. A prompt name can begin with a letter.
  2. A prompt name can begin with a numeric or special character.
  3. A prompt name can contain letters, underscore, and numbers.
  4. A prompt name can contain spaces or special characters.

Answer(s): A,C



You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

  1. Use an outbound campaign to promote the product.
  2. Use the directory feature for advertising the product.
  3. Use the prompt feature to play the product details every time customer dials your contact center.
  4. Use the data tables feature for advertising the product.

Answer(s): A,C



To route an incoming call based on the current time, _____ is the best method.

  1. Inbound call flow
  2. Scheduling
  3. Call route
  4. Callable time sets

Answer(s): C



Arrange the listed schedule groups based on call flow priority.

1. Closed
2. Emergency
3. Open
4. Holiday

  1. 2,3,4,1
  2. 2,4,1,3
  3. 2,3,1,4
  4. 2,1,4,3

Answer(s): B



Viewing page 5 of 10
Viewing questions 21 - 25 out of 44 questions



Post your Comments and Discuss Genesys GCP-GC-ARC exam prep with other Community members:

Join the GCP-GC-ARC Discussion