QUESTION: 5

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Language
Roles
Skills
Queue

Answer(s): A,C

Reference:

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

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QUESTION: 6

Which feature enables a voice interaction to interrupt an email interaction?

Utilization
ACD Skills
Emergency Routing
Scripts

Answer(s): A

Reference:

https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=44c84969-2a4f-4812-bb81-e7aa081643b8&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4#:~:text=have%20considered...-,Utilization%20is%20set%20up%20by%20default%20to%20allow%20a%20Voice,returns%20to%20working%20on%20it

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QUESTION: 7

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. What is the maximum number of rings that can be defined for Bullseye routing?

Answer(s): B

Reference:

https://help.mypurecloud.com/articles/bullseye-routingoverview/#:~:text=The%20bullseye%20routing%20method%20allows,with%20up%20to%20six%20rings

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QUESTION: 8

The license used by a user is determined by the permissions enabled in the roles assigned to that user.

True
False

Answer(s): B

Explanation:

The license used by a user is determined by the role assigned to that user. The permissions enabled in the role determine what the user can do in Genesys Cloud CX. However, the license determines what features the user can access.

For example, a user with the "Agent" role can answer calls, create cases, and view customer records. However, if the user does not have a license that includes the "Chat" feature, the user will not be able to use the chat feature in Genesys Cloud CX.

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Free GCP-GCX Exam Braindumps (page: 2)

QUESTION: 5

Reference:

QUESTION: 6

Reference:

QUESTION: 7

Reference:

QUESTION: 8

Explanation: