QUESTION: 25

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email. Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Resend the invite.
Add John to Genesys Cloud CX again so that a new invitation will be generated.
Submit a ticket to Genesys Cloud CX support.
Tell John to be patient and wait for the email to arrive.

Answer(s): A

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QUESTION: 26

Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems. What steps should you take to update her reporting structure in Genesys Cloud CX?

Do nothing. Genesys Cloud CX will update everything automatically.
Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
Update her peers. Genesys Cloud CX will then update her manager automatically.
Update her manager and her peers in her profile.

Answer(s): D

Reference:

https://community.genesys.com/discussion/user-prompts-not-syncing

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QUESTION: 27

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Workspaces
People
Queues
Groups

Answer(s): A

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QUESTION: 28

If you have not configured an email address to report issues to, Genesys Cloud CX:

Automatically creates an email address and routes all such emails to this address.
Does not route the emails to any email address.
Sends the emails to anyone who has the admin role assigned in your organization.
Collects such emails and stores it until an email address to report issues is configured.

Answer(s): D

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Free GCP-GCX Exam Braindumps (page: 7)

QUESTION: 25

QUESTION: 26

Reference:

QUESTION: 27

QUESTION: 28