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Genesys GCP-GCX Exam Questions
Genesys Cloud CX Certified Professional - Consolidated (Page 9 )

Updated On: 17-Feb-2026
Page 7 of 36
PDF with 224 Questions

Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems. What steps should you take to update her reporting structure in Genesys Cloud CX?

  1. Do nothing. Genesys Cloud CX will update everything automatically.
  2. Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
  3. Update her peers. Genesys Cloud CX will then update her manager automatically.
  4. Update her manager and her peers in her profile.

Answer(s): D


Reference:

https://community.genesys.com/discussion/user-prompts-not-syncing



Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

  1. Workspaces
  2. People
  3. Queues
  4. Groups

Answer(s): A



If you have not configured an email address to report issues to, Genesys Cloud CX:

  1. Automatically creates an email address and routes all such emails to this address.
  2. Does not route the emails to any email address.
  3. Sends the emails to anyone who has the admin role assigned in your organization.
  4. Collects such emails and stores it until an email address to report issues is configured.

Answer(s): D



To assign extensions to users, you must first _____________.

  1. Create a pool of extensions.
  2. Buy the extension number from the carrier.
  3. Add the extension to the dial plan.
  4. Assign the extension to the user's phone.

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/extensionpools/#:~:text=Note%3A%20Before%20you%20assign%20an,number%20to%20an%20extension%20pool.&text=The%20single%20extension%20number%2C%20or,a%20range%20of%20extension%20numbers.&text=The%20last%20sequential%20number%20in%20a%20range%20of%20extension%20numbers



Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

  1. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
  2. It provides core telephony services.
  3. It provides for the integration of Active Directory, SharePoint, and other third-party data.
  4. It manages the Genesys Cloud CX platform services.
  5. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

Answer(s): A,B,E






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