Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
Answer(s): C
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
Answer(s): A
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
Answer(s): B
Select the container that holds an audio message and/or text-to-speech pairings on a "per language" basis.
Post your Comments and Discuss Genesys GCX-ARC exam with other Community members:
frans Bauwer commented on December 08, 2024 so far so good BELGIUM upvote