Genesys GCX-ARC Exam Questions
Genesys Cloud CX: Architect Certification Exam (Page 6 )

Updated On: 20-Mar-2026

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

  1. DTMF
  2. CRM
  3. IVR
  4. Telephony

Answer(s): C



Which of the following feature is used to test the created flow before it goes live?

  1. Validate
  2. Publish
  3. Test
  4. Debug

Answer(s): C



Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?

  1. MakeEmailAddress()
  2. EmailAddressLocalPart()
  3. EmailAddressDomainPart()
  4. EmailAddressDomain()

Answer(s): C



Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

  1. Media Capture
  2. IVR Capture
  3. QoS Capture
  4. Protocol Capture

Answer(s): A,D



You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

  1. Hold Music
  2. Play Wait Time
  3. Play Estimated Wait Time
  4. Approximate Wait Time

Answer(s): C



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