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Which definition matches the After Call Work option Optional?

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer(s): D

https://help.mypurecloud.com/articles/configure-call-work-settings/

Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud to provide this functionality?

Answer(s): B

https://help.mypurecloud.com/articles/specify-wrap-codes/

Why must you create queues for ACD functionality to work?

Queues are the waiting lines for the agents who will be assigned interactions through ACD
Queues provide ACD with a means to determine the skill level requirement of an interaction
Queues are the waiting lines for interactions that are routed using ACD
Queues match agents to an appropriate interaction using ACD

Answer(s): D

https://help.genesys.com/pureconnect/mergedprojects/wh_ia/desktop/sag_tell_me_about_acd_qu eues.htm

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

The maximum capacity that an agent may handle simultaneously for each supported media type
The after call work time for each media type
The length of time that an agent may spend on each media type
The number of different media types that an agent may handle simultaneously
The media types that can interrupt current interactions that an agent is handling

Answer(s): A,D,E

https://help.mypurecloud.com/articles/utilization/

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Answer(s): B

Free GCX-ARC Exam Braindumps Genesys Cloud CX: Architect Certification Exam Questions 52–56 (page: 6)