Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
Answer(s): A
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud CX to provide this functionality?
Answer(s): B
Why are Divisions important in an organization?
Answer(s): C
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way. Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
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