QUESTION: 25

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Workgroups
Rooms
Groups
Roles

Answer(s): D

Explanation:

In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.

Reference:

Genesys Cloud CX Roles and Permissions Documentation.

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QUESTION: 26

By default, scripting doesn't have a separate data type for decimals.

True
False

Answer(s): A

Explanation:

By default, Genesys Cloud CX scripting does not have a separate data type specifically for decimals. Instead, decimals are typically handled as numbers within the existing number data type. This means that decimal values can be used, but they are not explicitly differentiated from integers by a distinct data type in the scripting environment.

Reference:

Genesys Cloud CX Scripting Data Types Documentation.

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QUESTION: 27

A number plan determines how many and which digits are necessary for call routing.

True
False

Answer(s): A

Explanation:

A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.

Reference:

Genesys Cloud CX Telephony and Call Routing Documentation.

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QUESTION: 28

Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

True
False

Answer(s): A

Explanation:

In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised.
While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.

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Free GCX-SCR Exam Braindumps (page: 7)

QUESTION: 25

Explanation:

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QUESTION: 26

Explanation:

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QUESTION: 27

Explanation:

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QUESTION: 28

Explanation: