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Free GE0-806 Exam Braindumps

Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?

  1. Adherent, Non-Adherent
  2. Call inbound, NotReadyforNextCall, CallOutbound
  3. DN Groups. Agent Groups. Race Groups
  4. Exceptions, Meals, Time OffTypes, Activities

Answer(s): A



You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

  1. Attribute Property
  2. Disregard Historical Data
  3. Overlap Template
  4. Activity

Answer(s): D



Which are primary elements of workforce management provided byGenesys WFM?
Choose Answers

  1. Service Factor
  2. Forecasting
  3. Scheduling
  4. Adherence
  5. Mobile Tracking

Answer(s): B


Reference:

http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting



Which of the WFM Applications below connects to the Stat Server in order to receive Real- Time Adherence information from Genesys?

  1. WFM Builder
  2. WFM Configuration Utility
  3. WFM Web
  4. WFM Data Aggregator

Answer(s): B


Reference:

http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf






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