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Free Genesys Cloud Certified Professional - Reporting and Analytics Exam Braindumps (page: 3)

Page 3 of 9
PDF with 35 Questions

Which of the following statements are true? (Choose three.)

  1. A queue report only counts interactions handled by an agent.
  2. An Abandon is an interaction that disconnects before an agent handles it.
  3. An agent-based report counts any interactions an agent worked with.
  4. Each report contains a pre-defined set of metrics.
  5. Reports can be created and then configured.

Answer(s): B,D,E



What will happen if too many reports run at the same time?

  1. Reports run successfully
  2. Reports will fail to run
  3. Partial Reports will run

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/troubleshoot-reports/



Select the available templates for adding widgets to a performance dashboard. (Choose four.)

  1. Agent Status
  2. Grid
  3. Text
  4. Metric
  5. Interaction
  6. Chart

Answer(s): A,B,D,F


Reference:

https://help.mypurecloud.com/articles/add-and-edit-performance-dashboards/



While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

  1. Yes
  2. No

Answer(s): A


Reference:

https://help.mypurecloud.com/faqs/how-do-active-inactive-and-deleted-users-affect-reports-and-performance-views/



Page 3 of 9



Post your Comments and Discuss Genesys Genesys Cloud Certified Professional - Reporting and Analytics exam with other Community members:

Mustafa commented on January 02, 2024
This site has helped me a lot. I have studied and passed 2 exams so far.
EGYPT
upvote

Lee commented on December 18, 2023
Very good questions
UNITED STATES
upvote