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Free Genesys Cloud Certified Professional - Reporting and Analytics Exam Braindumps (page: 3)

Page 2 of 9
PDF with 35 Questions

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

  1. Genesys Cloud Admin
  2. Genesys Cloud User
  3. Genesys Cloud Reporting
  4. Genesys Cloud Supervisor

Answer(s): C



You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

  1. Resource Center
  2. Google
  3. Contact Center User Manual
  4. CIC Data Dictionary

Answer(s): A



Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

  1. Offer
  2. Answer%
  3. Service Level%
  4. ASA
  5. Avg Handler
  6. Avg Wait
  7. Hold
  8. Transfer

Answer(s): A,B,C,D,F


Reference:

https://developer.genesys.cloud/forum/t/asa-calculation-queues-report/4940



What is the time interval for tracking metrics in Genesys Cloud?

  1. 20 mins
  2. 30 mins
  3. 40 mins
  4. 10 mins

Answer(s): B


Reference:

https://developer.genesys.cloud/api/rest/v2/analytics/metrics






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