QUESTION: 65

Employees involved in quality circles are encouraged to develop ideas for improvement or request management efforts to propose solutions for adoption. The aims of the quality circle activities are all of the following EXCEPT:

Contribute to the improvement and development of the enterprise
Respect human relations and build a workshop offering job satisfaction
Deploy human capabilities fully and draw out infinite potential
Avoid sharing o optional measures

Answer(s): D

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QUESTION: 66

During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a tradition of autonomy, and hierarchical authority structures, overcoming the "daunting barrier to creating the habits and beliefs of common purpose, teamwork and individual accountability" necessary for spread and sustainability will require:

Continual focus
Commitment
Focus to maintain benchmark levels
Right time

Answer(s): A,B

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QUESTION: 67

The increased focus on and mandate for healthcare data place healthcare providers in a different situation than they have known in the past. Providers document such things and, unfortunately, many providers struggle to address the measurement mandate proactively, which leads organizations to assume a defensive posture when external organizations release the data. Which of the following ways show/s the responses of provider in such cases?

The data are old (typically one or two years) and do not reflect our current performance
The data are not stratified and do not represent appropriate comparisons.
Our patients are siertan those at the other hospitals in our comparison group (i.e., no risk adjustments were made to the data).
We can move in a better way without doing competition with others

Answer(s): A,B,C

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QUESTION: 68

A more proactive posture would be to develop an organization-wide approach to quality measurement that meets both internal and external demands. This approach is:

A task that should be completed at once
A task that should be done in chunks of improvement process
Not a task that can be completed once, rather a journey that has many potential pitfalls and detours
A task that should be completed through a series of related activities

Answer(s): C

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QUESTION: 65

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QUESTION: 68