The problem with using readily available, convenient data is that the data usually do a poor job of answering the questions necessary to access performance. Ten years ago this "good enough" approach to data collection might have been acceptable. Today, however, because of the increasing demand to demonstrate effectiveness of care and efficiency of healthcare processes, this mind set is not acceptable. Performance quality and excellence do not occur because organizations do what they have always done or what is convenient. Most healthcare observers agree that:
- Specific measures should not be used in data collection
- Industry does not need perpetuation of status quo
- Quality improvement efforts definitely end up with a positive result
- Once you have resolved the issues, the data collection should go smoothly
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