Mary processed a request for information and mailed it out last week. Today, the requestor, an attorney, called and said that all of the requested information was not provided. Mary pulls the documentation, including the authorization and what was sent. She believes that she sent everything that was required. She confirms this with her supervisor. The requestor still believes that some extra documentation is required. Given the above information, which of the following statements is true?
- Mary is not required to release the extra documentation because the facility has the right to interpret a request and apply the minimum standard rule.
- Mary is required to release the Extra documentation because the requestor knows what is needed.
- Mary is required to release the extra documentation because, in the customer service program for the facility, the customer is always right.
- Mary is not required to release the additional information because her administrator agrees with her.