QUESTION: 37

Which three activities are characteristic of critical thinkers? (Choose three)

To improve.
To redesign.
To remodel.
To implement.

Answer(s): A,B,C

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QUESTION: 38

If a colleague told you that there was a problem with one of the gateways, what would he be referring to? (Choose one)

One of the routers on the network.
One of the hubs on the network.
The secure access gate into the help desk.
The security gates for the building.

Answer(s): A

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QUESTION: 39

You are a help desk analyst and you are having difficulty understanding a customer from another country. What is the best action for you to take? (Choose 1)

Ask the customer if there is someone else who speaks your language more fluently who could assist.
Tell the customer you will send him a user manual.
Tell the customer you are sorry but you cannot understand him, and suggest he calls back another time.
Ask the customer to email you instead.

Answer(s): A

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QUESTION: 40

Which are the two most important qualities required for effective leadership? (Choose two)

the demonstration of and support for fairness.
the ability to encourage accountability and ownership.
the ability to exert absolute authority at all times.
the avoidance of arguments within the group.

Answer(s): A,B

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Free HD0-200 Exam Braindumps (page: 10)

QUESTION: 37

QUESTION: 38

QUESTION: 39

QUESTION: 40