If a customer starts insisting on always speaking to the same analyst when the team procedures state that the analyst who receives a call takes ownership, what is the most effective action to take to prevent this happening in the future? (Choose 1)
- Tell the customer you will discuss their problem with the analyst they requested later on in the day.
- Tell the customer the analyst is busy on a project, but they can hold on if they like.
- Assure the customer that you are competent and can handle their call just as well as your colleague.
- Advise the customer that speaking to you instead will provide a faster service than if they waited.
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