QUESTION: 77

After assessing the need for organizational development, which statement best explains what a manager must do?

trend and report the change
delegate and assign new tasks
plan and implement the change
implement and review the new change

Answer(s): C

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QUESTION: 78

Which three statements about contract staffing are true? (Choose three)

It enhances teamwork
It allows the company to "try before they buy"
It provides the ability to manage periodic peaks in workloads
It can reduce the time it takes for agents to be effective on the phone.

Answer(s): B,C,D

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QUESTION: 79

Which three ensure the realization of an employee's potential? (Choose three)

training plans
employee salary
job descriptions
employee satisfaction

Answer(s): A,C,D

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QUESTION: 80

Your Help Desk is 24x7 and covers support for many areas throughout the country. An upcoming snow storm is expected to cause power outages.
What helps you prepare for the upcoming days?

call answer plans
contingency plans
UPS usage reports
Gap analysis reports

Answer(s): B

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QUESTION: 77

QUESTION: 78

QUESTION: 79

QUESTION: 80