Palo Alto Networks

Free QQ0-100 Exam Braindumps (page: 12)

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QUESTION: 45

What is the primary purpose of an on-going (event) survey?

Evaluate customer satisfaction with products, services, and personnel
Determine employee bonuses
Measure individual analyst performance
Trend customer satisfaction between annual surveys

Answer(s): D

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QUESTION: 46

What does the abbreviation CTI stand for?

Computer Telephony Integration
Calls, Telephones, and Internet
Customer Telephone Interface
Customised Telephony Intelligence

Answer(s): A

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QUESTION: 47

An analyst has conveyed incorrect information to a customer. Which action demonstrates personal accountability?

The analyst calls the customer back to correct the information
The analyst closes the call and moves to the next call
The analyst has another analyst call the customer
The analyst calls the customer back and blames the incorrect information on bad documentation

Answer(s): A

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QUESTION: 48

In what three ways can you convey to the customer a desire and ability to help? (Choose three.)

Be confident
Be enthusiastic, but natural
Be efficient
Be talkative
Be agreeable to all customer opinions

Answer(s): A,B,C

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Tom commented on July 04, 2018
These questions are BANG ON! Just passed my exam. Thanks guys.
CROATIA (Local Name: Hrvatska)
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Bader ALQAHTANI commented on July 02, 2018
I ordered the dump of exam 70-740 ,I hope it helpful.
UNITED STATES
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Tom commented on April 08, 2018
This is a valid dump with correct questions and answers.
CROATIA (Local Name: Hrvatska)
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