Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)

Answer(s): B,C,D

Which three approaches help create a positive business reputation? (Choose three.)

When you hear complaints about your organization, change the subject
See what you can do to assist any co-worker who is unhappy or experiencing problems
Have a good attitude and never speak negatively about your organization
Try to have a positive and memorable effect on every person you communicate with each day

Answer(s): B,C,D

Companies typically restrict access to which three types of data? (Choose three.)

Answer(s): B,C,D

You are having a trouble understanding a customer with a strong accent. The first thing you should do is ______?

Find someone else who can understand the customer better
Inform the customer that you cannot understand them and there is nothing you can do to help them
Ask the customer is there is someone else in their organisation for you to talk to
Tell the customer you are having difficulty understanding them

Answer(s): D

Free QQ0-100 Exam Braindumps (page: 14)