In which two instances is it appropriate to use the customers first name? (Choose two.)
Answer(s): C,D
Which three media can be used to conduct surveys? (Choose three.)
Answer(s): A,B,C
What is the number one goal of support services?
Answer(s): D
Which system allows a customer to choose among various options when calling a help desk?
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Tom commented on July 04, 2018 These questions are BANG ON! Just passed my exam. Thanks guys. CROATIA (Local Name: Hrvatska) upvote
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Tom commented on April 08, 2018 This is a valid dump with correct questions and answers. CROATIA (Local Name: Hrvatska) upvote
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