Free QQ0-100 Exam Braindumps (page: 7)

Page 7 of 30

In which two instances is it appropriate to use the customers first name? (Choose two.)

  1. During the initial interaction with the customer
  2. When the customer becomes irate
  3. During informal communication
  4. When you have established a good rapport with the customer

Answer(s): C,D



Which three media can be used to conduct surveys? (Choose three.)

  1. The Internet
  2. E-mail
  3. Personal interviews
  4. A suggestion box

Answer(s): A,B,C



What is the number one goal of support services?

  1. To give technical support to anyone who calls
  2. To resolve all calls requiring technical support
  3. To obtain information for any questionsthat are asked
  4. To keep the customer performing at the highest level possible

Answer(s): D



Which system allows a customer to choose among various options when calling a help desk?

  1. Optional Response Routing (ORR)
  2. Voice Recognition System (VRS)
  3. Multiple Option System (MOS)
  4. Interactive Voice Response (IVR)

Answer(s): D



Page 7 of 30



Post your Comments and Discuss HDI QQ0-100 exam with other Community members:

Tom commented on July 04, 2018
These questions are BANG ON! Just passed my exam. Thanks guys.
CROATIA (Local Name: Hrvatska)
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Bader ALQAHTANI commented on July 02, 2018
I ordered the dump of exam 70-740 ,I hope it helpful.
UNITED STATES
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Tom commented on April 08, 2018
This is a valid dump with correct questions and answers.
CROATIA (Local Name: Hrvatska)
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