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Free QQ0-100 Exam Braindumps (page: 14)

Page 13 of 30
PDF with 116 Questions

What is the number one goal of support services?

  1. To give technical support to anyone who calls
  2. To resolve all calls requiring technical support
  3. To keep the customer performing at the highest level possible
  4. To obtain information for any questionsthat are asked

Answer(s): C



What is a key benefit of a positive work environment?

  1. Diversification of skill sets is minimized
  2. The need for recognition of individual effort is minimized
  3. Rapport among team members is increased
  4. Management involvement is separated from individual involvement

Answer(s): C



You are new to the help desk and are asked a question you cannot answer. Which two actions should you take? (Choose two.)

  1. Escalate the problem
  2. Ask a peer
  3. Use reference documentation
  4. Suggest that the customer ask a peer

Answer(s): B,C



Which two characterise a successful negotiator? (Choose two.)

  1. Focuses on the best solution
  2. Presents a plan of how to get to the solution
  3. Viewed as a problem solver
  4. Steps to the customers side for understanding

Answer(s): C,D






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