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Free QQ0-300 Exam Braindumps (page: 11)

Page 10 of 25
PDF with 116 Questions

What are two advantages of Computer Telephony Integration applications? (Choose two.)

  1. It enables intelligent routing of calls.
  2. The manual logging of call-related information can be used for invoicing purposes.
  3. It reduces costs by increasing productivity.
  4. It allows effective communication over the Internet.

Answer(s): A,C



What should analysts do to ensure that a shared work environment is effective?

  1. use discretion and courtesy
  2. make the environment as comfortable as possible with pictures and colors
  3. allow employees to adjust their workstations to meet their personal needs
  4. play music to reduce stress levels

Answer(s): A



Which practice is important in improving the supportive atmosphere found in an open and positive work environment?

  1. access to computer telephony technologies
  2. specific statement of performance expectations
  3. empowerment from management
  4. use of visual status boards

Answer(s): C



What can a Help Desk manager do to encourage Help Desk analysts to keep current with industry developments? (Choose three.)

  1. prevent open discussions of new technologies at work
  2. promote information sharing and learning
  3. put processes in place for encouraging creativity
  4. put procedures in place for screening potential ideas
  5. require a formal plan before consideration of new ideas

Answer(s): B,C,D






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