Free QQ0-300 Exam Braindumps (page: 12)

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Which three actions demonstrate the Support Center management's effectiveness in problem reduction? (Choose three.)

  1. performing customer assessments
  2. ensuring that all customer contacts are logged
  3. implementing preventive measures
  4. identifying daily, weekly, and monthly trends

Answer(s): B,C,D



What is an excellent form of feedback on the type of service and support you are providing to an organization?

  1. manager surveys
  2. manager complaints
  3. customer complaints
  4. analyst reviews
  5. customer surveys
  6. analyst complaints

Answer(s): E



What are two ways a Help Desk manager can improve awareness and consideration of other business units in Help Desk planning? (Choose two.)

  1. create clear roles and responsibilities for all team members
  2. participate in enterprise-wide initiatives and cross-functional teams
  3. review historical successes and failures of the organization
  4. require regular meetings with your employees

Answer(s): B,C



How can you pursue continuous learning to stay current with industry standards? (Choose two.)

  1. create an individual development plan
  2. conduct monthly performance reviews
  3. volunteer for projects that require you to learn new information
  4. communicate a need for change by providing a compelling business rationale

Answer(s): A,C






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