QUESTION: 1
The Health Indicator component displays details regarding the Health Indicators that are used to
calculate and set the current status of a selected CI. Each Health Indicator's status and value
are displayed. What are the categories into which Health Indicators displayed by the component
are grouped?

A. Health Indicators that are impacted by KPIs and Health Indicators that are not impacted by
any KPI calculation
B. Health Indicators that are used to calculate KPIs and Health Indicators that are not used in
any KPI calculation
C. Health Indicators that are used to calculate CIs and Health Indicators that are not used in any
CI calculation
D. Health Indicators that are used to calculate internal KPIs and Health Indicators that are used
to calculate external KPIs

Answer(s): B
QUESTION: 2
The colors displayed for a CI icon in Service Health represent a summary of interim status
values for a predefined duration. What is the default duration?

A. 60 seconds
B. 120 seconds
C. 300 seconds
D. 600 seconds

Answer(s): C
QUESTION: 3
Which statements are true about Service Level Management Reports? (Select two.)

A. They show how well applications are behaving in comparison to the Service Health assigned
KPIs.
B. They are custom reports, which are stored as part of the overall Service Report framework.
C. They show you how well actual service levels compare with business goals.
D. They give you a high-level view of the business and also early warning on potential
problems.
E. They give you a high-level view of infrastructure performance only.

Answer(s): C, D
QUESTION: 4
How are Service Level Management Reports created?

A. as offline reports running over aggregated data stored in the database
B. as online reports based on real-time data flowing into the BSM platform
C. as offline reports running over aggregated data stored in the database leveraging BPM and
Real User Monitor data only

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