An ACME company employee complained about a recent poor-quality VoIP call while moving around their office environment HPE Aruba Networking Central reported a fair UCC score for this call while your VoIP engineer reported that their systems reported a MOS of 2, 3. The VoIP devices are operating over the 5GHz frequency band.
What are the possible contributing factors? (Select two.)
- Coverage AP deployment plans generally don't support enough cell overlap for VoIP.
- 802.tr is enabled in the WLAN Security settings.
- There was localized interference at the caller's location
- 802.1K is disabled in the WLAN Security settings
- The client roamed into an area that continuously operates Zigbee.
Answer(s): A,E
Explanation:
VoIP quality can be negatively impacted by insufficient cell overlap in AP deployment plans, which can cause poor handoffs between APs as a user moves around. This results in a degraded VoIP experience. Additionally, roaming into an area with continuous Zigbee operation can cause interference with the 5GHz frequency band, further contributing to poor VoIP call quality. The Zigbee communication protocol operates on the same frequency band as Wi-Fi and can introduce noise and interference, which leads to a reduced MOS score, as reported by the VoIP engineer.
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