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HRCI SPHR Exam
Senior Professional in Human Resources (Page 4 )

Updated On: 12-Feb-2026
Page 4 of 136
PDF with 671 Questions

The human resource professional fulfills three core roles in any organization. These three roles help propel the company's success. Which of the following statements best describes the roles of an HR professional?

  1. Human resource professionals fulfill strategic, operational, and administrative roles.
  2. Human resource professionals fulfill legal, operational, and administrative roles.
  3. Human resource professionals fulfill strategic, operational, and logistical roles.
  4. Human resource professionals fulfill functional, operational, and logistical roles.

Answer(s): A


Reference:

Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470- 43096-5. Chapter Four: Workforce Planning and Employment. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.
Chapter: Business Management and Strategy
Objective: Organizations



Each collective bargaining agreement outlines the process to file a grievance. Most agreements define a four-step approach to the grievance procedure. During which one of the following steps of the grievance procedure, might the president of the local union meet with the manager of the plant at which the employee with the grievance works?

  1. Initiate the complaint
  2. Escalate the complaint internally
  3. Reach the highest level of internal escalation
  4. Participate in binding arbitration

Answer(s): B


Reference:

PHR Exam Prep, Pearson Education, ISBN: 978-0-7897-3677-2. Chapter Seven:
Employee and Labor Relations. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.
Chapter: Business Management and Strategy
Objective: Strategy



A business professional must plan on the direction and mission of the organization. Questions that direct the business ask where is the business now, where does the business want to go, how will the business get there, and how will we know when it has arrived. What term is assigned to this business introspection?

  1. Planning
  2. Mission building
  3. Strategic planning
  4. Vision

Answer(s): C


Reference:

Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470- 43096-5. Chapter Four: Workforce Planning and Employment. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.
Chapter: Business Management and Strategy
Objective: Strategy



What plan captures and projects how human resources will contribute to achieving the
organization's strategic plan?

  1. Human capital management plan
  2. HR Staffing Plan
  3. Resource Development Plan
  4. Change management plan

Answer(s): A


Reference:

Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470- 43096-5. Chapter Four: Workforce Planning and Employment. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.
Chapter: Business Management and Strategy
Objective: Strategy



An HR audit is designed to help management do what?

  1. Improve employee morale.
  2. Analyze HR policies, programs, and procedures against applicable legal requirements.
  3. Improve HR effectiveness.
  4. All of the above.

Answer(s): D

Explanation:

Answer option D is correct. An HR audit is an organized process designed to identify key aspects of HR in the organization such as employee morale, HR policies, programs and procedures, and HR effectiveness. See Chapter 3 for more information.
Chapter: Business Management and Strategy
Objective: Strategic Management






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