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SCENARIO

Clean-Q is a company that offers house-hold and office cleaning services. The company receives requests from consumers via their website and telephone, to book cleaning services. Based on the type and size of service, Clean-Q then contracts individuals that are registered on its resource database - currently managed in-house by Clean-Q IT Support. Because of Clean-Q's business model, resources are contracted as needed instead of permanently employed.

The table below indicates some of the personal information Clean-Q requires as part of its business operations:



Clean-Q has an internal employee base of about 30 people. A recent privacy compliance exercise has been conducted to align employee data management and human resource functions with applicable data protection regulation. Therefore, the Clean-Q permanent employee base is not included as part of this scenario.

With an increase in construction work and housing developments, Clean-Q has had an influx of requests for cleaning services. The demand has overwhelmed Clean-Q's traditional supply and demand system that has caused some overlapping bookings.

Ina business strategy session held by senior management recently, Clear-Q invited vendors to present potential solutions to their current operational issues. These vendors included Application developers and Cloud-Q's solution providers, presenting their proposed solutions and platforms.

The Managing Director opted to initiate the process to integrate Clean-Q's operations with a cloud solution (LeadOps) that will provide the following solution one single online platform: A web interface that Clean-Q accesses for the purposes of resource and customer management. This would entail uploading resource and customer information.

A customer facing web interface that enables customers to register, manage and submit cleaning service requests online.
A resource facing web interface that enables resources to apply and manage their assigned jobs. An online payment facility for customers to pay for services.

Considering that LeadOps will host/process personal information on behalf of Clean-Q remotely, what is an appropriate next step for Clean-Q senior management to assess LeadOps' appropriateness?

  1. Nothing at this stage as the Managing Director has made a decision.
  2. Determine if any Clean-Q competitors currently use LeadOps as a solution.
  3. Obtain a legal opinion from an external law firm on contracts management.
  4. Involve the Information Security team to understand in more detail the types of services and solutions LeadOps is proposing.

Answer(s): D

Explanation:

Since LeadOps will host/process personal information on behalf of Clean-Q remotely, it is important for Clean-Q's Information Security team to assess the security measures and controls that LeadOps has in place to protect this information. This will help Clean-Q senior management make an informed decision about whether or not to engage LeadOps' services.



SCENARIO

Clean-Q is a company that offers house-hold and office cleaning services. The company receives requests from consumers via their website and telephone, to book cleaning services. Based on the type and size of service, Clean-Q then contracts individuals that are registered on its resource database - currently managed in-house by Clean-Q IT Support. Because of Clean-Q's business model, resources are contracted as needed instead of permanently employed.

The table below indicates some of the personal information Clean-Q requires as part of its business operations:



Clean-Q has an internal employee base of about 30 people. A recent privacy compliance exercise has been conducted to align employee data management and human resource functions with applicable data protection regulation. Therefore, the Clean-Q permanent employee base is not included as part of this scenario.

With an increase in construction work and housing developments, Clean-Q has had an influx of requests for cleaning services. The demand has overwhelmed Clean-Q's traditional supply and demand system that has caused some overlapping bookings.

Ina business strategy session held by senior management recently, Clear-Q invited vendors to present potential solutions to their current operational issues. These vendors included Application developers and Cloud-Q's solution providers, presenting their proposed solutions and platforms.

The Managing Director opted to initiate the process to integrate Clean-Q's operations with a cloud solution (LeadOps) that will provide the following solution one single online platform: A web interface that Clean-Q accesses for the purposes of resource and customer management. This would entail uploading resource and customer information.

A customer facing web interface that enables customers to register, manage and submit cleaning service requests online.
A resource facing web interface that enables resources to apply and manage their assigned jobs. An online payment facility for customers to pay for services.

Which question would you most likely ask to gain more insight about LeadOps and provide practical privacy recommendations?

  1. What is LeadOps' annual turnover?
  2. How big is LeadOps' employee base?
  3. Where are LeadOps' operations and hosting services located?
  4. Does LeadOps practice agile development and maintenance of their system?

Answer(s): C

Explanation:

The location of LeadOps' operations and hosting services is important information for Clean-Q to consider when assessing LeadOps' appropriateness as a service provider. This is because different countries have different data protection laws and regulations that may impact how personal information can be processed and stored. Knowing where LeadOps' operations and hosting services are located will help Clean-Q make informed decisions about how to protect the personal information it entrusts to LeadOps.



SCENARIO

Clean-Q is a company that offers house-hold and office cleaning services. The company receives requests from consumers via their website and telephone, to book cleaning services. Based on the type and size of service, Clean-Q then contracts individuals that are registered on its resource database - currently managed in-house by Clean-Q IT Support. Because of Clean-Q's business model, resources are contracted as needed instead of permanently employed.

The table below indicates some of the personal information Clean-Q requires as part of its business operations:



Clean-Q has an internal employee base of about 30 people. A recent privacy compliance exercise has been conducted to align employee data management and human resource functions with applicable data protection regulation. Therefore, the Clean-Q permanent employee base is not included as part of this scenario.

With an increase in construction work and housing developments, Clean-Q has had an influx of requests for cleaning services. The demand has overwhelmed Clean-Q's traditional supply and demand system that has caused some overlapping bookings.

Ina business strategy session held by senior management recently, Clear-Q invited vendors to present potential solutions to their current operational issues. These vendors included Application developers and Cloud-Q's solution providers, presenting their proposed solutions and platforms.

The Managing Director opted to initiate the process to integrate Clean-Q's operations with a cloud solution (LeadOps) that will provide the following solution one single online platform: A web interface that Clean-Q accesses for the purposes of resource and customer management. This would entail uploading resource and customer information.

A customer facing web interface that enables customers to register, manage and submit cleaning service requests online.
A resource facing web interface that enables resources to apply and manage their assigned jobs.

An online payment facility for customers to pay for services.

What is a key consideration for assessing external service providers like LeadOps, which will conduct personal information processing operations on Clean-Q's behalf?

  1. Understanding LeadOps' costing model.
  2. Establishing a relationship with the Managing Director of LeadOps.
  3. Recognizing the value of LeadOps' website holding a verified security certificate.
  4. Obtaining knowledge of LeadOps' information handling practices and information security environment.

Answer(s): D

Explanation:

When engaging an external service provider to process personal information on its behalf, it is important for Clean-Q to have a good understanding of the service provider's information handling practices and information security environment. This will help Clean-Q assess whether or not the service provider has appropriate measures in place to protect the personal information it entrusts to them.



Which of the following is NOT a workplace surveillance best practice?

  1. Check local privacy laws before putting surveillance in place.
  2. Ensure surveillance is discreet so employees do not alter their behavior.
  3. Once surveillance data has been gathered, limit exposure of the content.
  4. Ensure the minimal amount of surveillance is performed to meet the objective.

Answer(s): B






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