QUESTION: 30
The communication template can be configured for multiple recipients. What are three types of
objects allowed as recipients? (Choose three.)

A. Roles
B. UserID
C. Ticket Owners
D. Person Groups
E. E-mail Address
F. Security Groups

Answer(s): A, D, E
QUESTION: 31
What is the purpose of the Promotion process?

A. To create configuration items (CI) from Actual CIs
B. To create Actual CIs from CIs
C. To enable CIs to be used in the Change Management process
D. To enable Actual CIs to be used in the Change Management process

Answer(s): A
QUESTION: 32
What functionality wil a user need to define a set of tasks that will be applied to the Service
Request once the Catalog Request is submitted and approved?

A. Job Plan
B. Fulfil ment Plan
C. Ticket Template
D. Fulfil ment Template

Answer(s): A
QUESTION: 33
In order to respect the dependencies between components, what is the deployment sequence
for IBM Smart Cloud Control Desk VMImage?

A. Oracle virtual machine for the database and then WebLogic Application Server virtual
machine.
B. IBM DB2 virtual machine for the database and then WebLogic Application Server virtual
machine.
C. IBM DB2 virtual machine for the database and then IBM WebSphere Application Server
virtual machine.
D. IBM WebSphere Application Server virtual machine and then IBM DB2 virtual machine for
the database.

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