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Certified Internal Auditor Exam Questions 441–445 (page: 90)

Updated On: 9-Feb-2026

A company's policy requires that all customers be treated in a fair and consistent manner. Which of the following audit procedures would provide the most persuasive evidence that the policy was followed?

  1. Compare the aging of outstanding receivables due from each customer.
  2. Compare credit reports with annual sales for a sample of customers.
  3. Compare the ratio of outstanding receivables to the authorized credit limit for each customer.
  4. Compare the sales discounts offered to each customer.

Answer(s): D



New credit policies have been implemented in an automated order entry system to improve the collection of receivables. Sales management has compiled several examples that show decreased sales and delayed order entry, and contends that these examples are a direct result of the new credit policy constraints. Sales management's data and information provide

  1. Feedback control data.
  2. Irrelevant and argumentative information.
  3. Evidence that the new credit policies do not meet the stated corporate objective to improve collections.
  4. A statistically valid conclusion about the impact of the new credit policies on customer goodwill.

Answer(s): A



An auditor prepared a workpaper that consisted of a list of employee names and identification numbers as well as the following statement . A statistical sample of 40 employee personnel files was selected to verify that they contain all documents required by company policy 501 (copy attached). No exceptions were noted. The auditor did not place any audit verification symbols on this workpaper. Which of the following changes would most improve the auditor's workpaper?

  1. Use of audit verification symbols to show that each file was examined.
  2. Removal of the employee names to protect their confidentiality.
  3. Justification for the sample size.
  4. Listing of the actual documents examined for each employee.

Answer(s): C



Productivity statistics are provided quarterly to a company's board of directors. An auditor checked the ratios and other statistics in the four most recent reports. The auditor used scratch paper and copies of the board reports to verify the accuracy of computations and compared the data used in the computations with supporting documents. The auditor wrote a note describing this work for the workpapers and then discarded the scratch paper and report copies. The auditor's note stated .The ratios and other statistics in the quarterly board reports were checked for the last four quarters, and appropriate supporting documents were examined. All amounts appear to be appropriate. In this situation

  1. Four quarters is not a large enough sample on which to base a conclusion.
  2. The auditor's workpapers are not sufficient to facilitate an efficient review of the auditor's work.
  3. The auditor should have included the scratch paper in the workpapers.
  4. The auditor should have considered whether the information in the board report was compiled efficiently.

Answer(s): B



When conducting research, which of the following is most important?

  1. Using computer databases or the Internet to find all relevant sources.
  2. Providing documentation of the reference sources.
  3. Presenting only those facts that support the conclusion.
  4. Presenting all contrary views to balance the opinion.

Answer(s): B



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