The management and employees of a large household goods moving company believe that it if became nationally known as adhering to total quality management and continuous improvement, one result would be an increase in the company's profits and market share.
What should the company focus onto achieve quality more economically?
- Appraisal costs.
- Prevention costs.
- Internal failure costs.
- External failure costs.
Answer(s): B
Explanation:
Prevention costs are incurred to prevent defects. Prevention is ordinarily less costly than the combined costs of appraisal, internal failure, and external failure.
Reveal Solution Next Question