If a manufacturer has established a limit on the number of defects that are tolerable in the final assembly of its product, which of the following quality control procedures should be employed?
I). Inspect completed goods for compliance with established tolerances.
II). Review sales returns for defects not detected during the final inspection process.
III). Compare materials and machinery specifications with original product designs.
IV). Establish a quality circle that includes management and subordinates to discuss labor efficiency.
- I, III, and IV
- II and III only
- I, II, and III
- III and IV only
Answer(s): C
Explanation:
Inspecting goods after completion of the production process and counting defective goods returned by customers are product quality procedures. They measure the level of product conformance with customer expectations. Verifying materials and machinery specifications are process quality procedures because they emphasize the inputs to the process and the process itself.