In the past, a team has been unable to deliver solutions in a timely manner and they feel this is due to the customer being unable to decide what they want. The team has decided to ask the customer to “sign-off” on their requirements. This violates the following value statement:
- Individuals and interactions over process and tools
- Prioritizing outputs over outcomes
- Working solutions over comprehensive documentation
- Customer collaboration over contract negotiation
Reveal Solution
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