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The MOST important aspect of an IT governance framework to ensure that IT supports repeatable business processes is:

  1. resource management.
  2. quality management.
  3. risk management.
  4. earned value management.

Answer(s): B



Which of the following would be the MOST effective way to ensure IT capabilities are appropriately aligned with business requirements for specific business processes?

  1. Issuing a management mandate that IT and business process stakeholders work together
  2. Requiring architecture and design reviews with business process stakeholders
  3. Establishing key performance indicators (KPIs)
  4. Requiring internal IT architecture and design reviews

Answer(s): B



For the first time, the procurement department has requested that IT grant remote access to third-party suppliers. Which of the following is the BEST course of action for IT in responding to the request?

  1. Analyze risks and propose a solution.
  2. Implement a remote access architecture.
  3. Develop a remote access policy.
  4. Issue log-on credentials to third-party suppliers.

Answer(s): A



Which of the following would BEST help to improve an enterprise’s ability to manage large IT investment projects?

  1. Reviewing and evaluating existing business cases
  2. Creating a change management board
  3. Publishing the IT approval process online for wider scrutiny
  4. Implementing a review and approval process for each phase

Answer(s): C






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