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Certified Information Systems Auditor Questions 596–600 (page: 121)

Updated On: 10-Feb-2026

An IS auditor assessing the controls within a newly implemented call center would FIRST:

  1. gather information from the customers regarding response times and quality of service.
  2. test the technical infrastructure at the call center.
  3. review the manual and automated controls in the call center.
  4. evaluate the operational risk associated with the call center.

Answer(s): C



An IS auditor is examining a front-end subledger and a main ledger. Which of the following would be the GREATEST concern if there are flaws in the mapping of accounts between the two systems?

  1. Double-posting of a single journal entry
  2. Unauthorized alteration of account attributes
  3. Inability to support new business transactions
  4. Inaccuracy of financial reporting

Answer(s): D



Which of the following areas is MOST likely to be overlooked when implementing a new data classification process?

  1. Email attachments
  2. Data sent to vendors
  3. New system applications
  4. End-user computing (EUC) systems

Answer(s): D



An IS auditor is asked to provide feedback on the systems options analysis for a new project. The BEST course of action for the IS auditor would be to:

  1. request at least one other alternative.
  2. comment on the criteria used to assess the alternatives.
  3. retain comments as findings for the audit report.
  4. identify the best alternative.

Answer(s): B



An IS auditor learns a server administration team regularly applies workarounds to address repeated failures of critical data processing services. Which of the following would BEST enable the organization to resolve this issue?

  1. Service level management
  2. Incident management
  3. Problem management
  4. Change management

Answer(s): C



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