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Certified Information Systems Auditor Questions 806–810 (page: 163)

Updated On: 10-Feb-2026

The FIRST step in auditing a data communication system is to determine:

  1. physical security for network equipment.
  2. business use and types of messages to be transmitted.
  3. traffic volumes and response-time criteria.
  4. the level of redundancy in the various communication paths.

Answer(s): B



Which of the following is the BEST indicator to measure service quality of change and incident management processes outsourced to an external provider?

  1. Total number of resolved service requests
  2. Average wait time for service request resolution
  3. Total number of reopened service requests
  4. Percentage of requests resolved within the service level agreement (SLA)

Answer(s): D



For the implementation of a program change in a production environment, the MOST important approval required is from:

  1. the security administrator
  2. the project manager
  3. user management
  4. IS management

Answer(s): C



An organization that has decided to approve the use of end-user computing (EUC) should FIRST ensure:

  1. an EUC policy is developed.
  2. EUC controls are reviewed.
  3. a business impact analysis (BIA) is conducted.
  4. EUC use cases are assessed and documented.

Answer(s): A



During a vendor management database audit, an IS auditor identifies multiple instances of duplicate vendor records. In order to prevent recurrence of the same issue, which of the following is the IS auditor's BEST recommendation to management?

  1. Run system reports of full vendor listings periodically to identify duplication
  2. Perform system verification checks for unique data values on key fields
  3. Request senior management approval of all new vendor details.
  4. Build a segregation of duties control into the vendor creation process.

Answer(s): B



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