QUESTION: 101

Which role is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services?

Business process owner
Service manager
Product manager

Answer(s): B

Explanation:

According to the COBIT 2019 Design Guide, a service manager is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services. A service manager ensures that the products and services meet the needs and expectations of the customers and stakeholders, and that they are aligned with the enterprise strategy and objectives. A service manager also monitors and reports on the performance and quality of the products and services, and initiates improvement actions when necessary.1, p. 64

Reference:

1:COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

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QUESTION: 102

Which of the following is a common characteristic of process capability levels 2 to 5?

The process's performance is monitored.
The process's purpose is achieved.
The process's description is well defined.

Answer(s): C

Explanation:

According to the COBIT 2019 Process Assessment Model, a common characteristic of process capability levels 2 to 5 is that the process's description is well-defined. This means that the process has a clear purpose, scope, inputs, outputs, activities, roles, responsibilities, interfaces, controls, measures, practices and procedures that are documented and maintained. A well-defined process enables consistent execution and improvement across the enterprise.2, p. 16

Reference:

2:COBIT 2019 Process Assessment Model: Using COBIT 2019

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QUESTION: 103

Which of the following performance measures is used to assess a specific focus area?

Maturity level
Key goal indicator
Process capability rating

Answer(s): A

Explanation:

According to the COBIT 2019 Framework: Introduction and Methodology, a maturity level is a performance measure that is used to assess a specific focus area. A focus area is a topic that is relevant for governance and management of enterprise information and technology (I&T), such as cybersecurity, privacy or digital transformation. A maturity level indicates the extent to which a focus area is implemented and integrated in the enterprise's governance system. There are six maturity levels defined in COBIT 2019, ranging from 0 (incomplete) to 5 (optimized).3, p. 77-78

Reference:

3:
COBIT 2019 Framework: Introduction and Methodology

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QUESTION: 104

Which of the following is considered good practice with regard to performance management of organizational structures?

Decision rights of the organizational structure are situation-dependent to facilitate escalation processes.
The organizational structure is informally established to enable agile change management.
Organizational meeting reports/minutes are available and meaningful to ensure transparency.

Answer(s): C

Explanation:

According to the COBIT 2019 Framework: Governance and Management Objectives, one of the good practices with regard to performance management of organizational structures is to ensure that organizational meeting reports/minutes are available and meaningful to ensure transparency. This means that the outcomes and decisions of the meetings are documented and communicated to relevant stakeholders in a timely manner, and that they provide sufficient information to support accountability and learning. Transparency is one of the key principles of effective governance of enterprise I&T.4, p. 32-33

Reference:

4:COBIT 2019 Framework: Governance and Management Objectives

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Free COBIT-2019 Exam Braindumps (page: 26)

QUESTION: 101

Explanation:

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QUESTION: 102

Explanation:

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QUESTION: 103

Explanation:

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QUESTION: 104

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