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Free ISTQB® CT-UT Exam Questions (page: 2)

Page 2 of 6
PDF with 40 Questions

Which of the following statements about usability test scripts is wrong?

  1. It contains pre-session interview questions.
  2. It is a checklist used by the moderator of a usability test.
  3. It contains post-session interview questions.
  4. It contains answers to the test questions.

Answer(s): D

Explanation:

A usability test script outlines what the moderator should say and do before, during, and after the session including pre- and post-session interview questions and serves as a task checklist. It does not include the correct answers to the usability tasks, since the goal is to observe authentic user behavior rather than verify against predetermined responses.



In the last project, the usability tests substantially exceeded the budget of the test plan.
Which quality control task could have been used to avoid this?

  1. Check that the usability test plan has been properly reviewed
  2. Check consumed resources regularly and compare with the estimates
  3. Check that findings are communicated to the stakeholders
  4. Check whether the usability test report conforms to the best practices

Answer(s): B

Explanation:

Regularly monitoring actual resource consumption against the planned estimates is a core quality- control task for keeping a project on budget. By tracking effort, time, and costs as the test progresses, deviations become visible early, allowing corrective actions before the budget is substantially exceeded.



Which of the following statements about usability test plans is true?

  1. It contains a schedule
  2. It should contain the briefing instructions
  3. It should be very elaborate and at least 10 pages
  4. It contains the results of the test sessions

Answer(s): A

Explanation:

A usability test plan lays out the timing and sequencing of all test activities, specifying dates, durations, and milestones. This scheduling ensures that resources, participants, and logistics align with the overall project timeline.



Which of the following is the highest WCAG conformance level, promising the most accessible content?

  1. Double A (AA)
  2. Single A(A)
  3. Triple A (AAA)
  4. Quadruple A (AAAA)

Answer(s): C

Explanation:

WCAG defines three conformance levels - A, AA, and AAA - with each higher level encompassing all criteria of the lower ones plus additional requirements. AAA is the top tier, promising the greatest level of accessibility.



You're asked to evaluate the direct interaction between ordinary users and the software product.
Which kinds of evaluations would be suited for that?

  1. Accessibility evaluation
  2. Usability maturity assessment
  3. Risk assessment
  4. Usability evaluation

Answer(s): D

Explanation:

Usability evaluation is specifically designed to assess how ordinary users actually interact with a product - observing task performance, measuring effectiveness, efficiency, and satisfaction. The other options focus on organizational readiness (maturity), potential hazards (risk), or specialized needs (accessibility), rather than the direct user­product interaction.



You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?

  1. ut the first phone you find in your shopping cart!
  2. Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
  3. Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
  4. Which mobile operating system do you prefer?

Answer(s): B

Explanation:

A well-defined usability task uses a realistic scenario and goal ("find a suited smartphone within your $200 budget with infrared sensor and order it"), without prescribing exact clicks. This lets you observe how users naturally navigate, search, and complete the order process - directly measuring the main goal of placing an order.



How can the approach for conducting user surveys be summarized best?

  1. Write survey plan. write schedule, select questionnaire, recruit users, analyze, communicate
  2. Write survey plan. interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
  3. Write survey plan. write schedule, select questionnaire, recruit users, remind users, communicate
  4. Write survey plan. interview users and stakeholders, select questionnaire, recruit users, remind users, communicate

Answer(s): B

Explanation:

This sequence captures the essential phases: you start by planning the survey, gather requirements through interviews, choose or design the questionnaire, field (deploy) it to participants, then analyze the collected data and share the findings.



What is a usability test task?

  1. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post-session interview questions
  2. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time
  3. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
  4. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers

Answer(s): B

Explanation:

A usability test task is the specific action or goal you ask a participant to perform during the session - defined by the moderator, time-bounded, and designed to reveal how easily users accomplish realistic objectives with the product.



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