QUESTION: 66

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?

1 Risk assessment
2 Testing of resilience mechanisms
3 Monitoring of component availability

1 and 3 only
All of the other alternatives apply.
2 and 3 only
1 and 2 only

Answer(s): D

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QUESTION: 66

Which process is responsible for recording relationships between service components?

service portfolio management
service asset and configuration management
incident management
service level management

Answer(s): C

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QUESTION: 66

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

The Request Fulfillment Process Manager
The Request Fulfillment Process Owner
The Service Desk Manager
The Service Manager

Answer(s): B

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QUESTION: 67

You are reviewing a presentation that will relay the value of adopting Service Design disciplines.
Which statement would NOT be part of the value proposition?

Improved Service alignment with business goals
Reduced Total Cost of Ownership
Better balance of technical skills to support live services
Improved quality of service

Answer(s): C

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QUESTION: 66

QUESTION: 66

QUESTION: 66

QUESTION: 67