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Free ISEB-ITILV3F Exam Braindumps (page: 5)

Page 4 of 42
PDF with 162 Questions

The MAIN objective of Service Level Management is:

  1. To carry out the Service Operations activities needed to support current IT services
  2. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  3. To create and populate a Service Catalogue
  4. To ensure that an agreed level of IT service is provided for all current IT services

Answer(s): D



Which of the following statements BEST describes a Definitive Media Library (DML)?

  1. A secure location where definitive hardware spares are held
  2. A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
  3. A database that contains definitions of all media Configuration Items (CIs)
  4. A secure library where definitive authorised versions of all software and back-ups are stored and protected

Answer(s): B



Major Incidents require:

  1. Separate procedures
  2. Less urgency
  3. Longer timescales
  4. Less documentation

Answer(s): A



What would be the next step in the Continual Service Improvement Model (CSI) after:

1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

  1. What is the Return On Investment?
  2. How much did it cost?
  3. How do we keep the momentum going?
  4. What is the Value On Investment?

Answer(s): C






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