The MAIN objective of Service Level Management is:
Answer(s): D
Which of the following statements BEST describes a Definitive Media Library (DML)?
Answer(s): B
Major Incidents require:
Answer(s): A
What would be the next step in the Continual Service Improvement Model (CSI) after:1. What is the vision?2. Where are we now?3. Where do we want to be?4. How do we get there?5. Did we get there?6. ?
Answer(s): C
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