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Free ITIL-4-FOUNDATION Exam Braindumps (page: 50)

Page 50 of 90
PDF with 356 Questions

Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

  1. Incident management
  2. Service level management
  3. Problem management
  4. Service request management

Answer(s): D



A service will be unavailable for the next two hours for unplanned maintenance.
Which practice is MOST LIKELY to be involved in managing this?

  1. Incident management
  2. Problem management
  3. Change enablement
  4. Service request management

Answer(s): A



Which practice is MOST associated with the use of empathy to understand users?

  1. Service desk
  2. Continual improvement
  3. Service level management
  4. Change enablement

Answer(s): A



Identify the missing word in the following sentence:
A customer defines the [?] for a service and takes responsibility for the outcomes of service consumption.

  1. requirements
  2. resources
  3. suppliers
  4. products

Answer(s): A



Page 50 of 90



Post your Comments and Discuss ITIL® ITIL-4-FOUNDATION exam with other Community members:

David commented on December 18, 2024
Nice questions
Anonymous
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good questions
ROMANIA
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Anonymous
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Anonymous
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Anonymous
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Netherlands
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INDIA
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SOUTH AFRICA
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Anonymous
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Anonymous
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INDIA
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POLAND
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Ruf commented on August 27, 2024
Good questions
Anonymous
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