Free ITIL-4-FOUNDATION Exam Braindumps (page: 7)

Page 6 of 90

What can be used to determine if a service is 'fit for purpose'?

  1. Availability
  2. Warranty
  3. Outcome
  4. Utility

Answer(s): D



In service relationships, what is a benefit of identifying consumer roles?

  1. It enables effective stakeholder management
  2. It provides shared service expectations
  3. It removes constraints from the customer
  4. It enables a common definition of value

Answer(s): A



Which is an external input to the service value chain?

  1. The 'improve' value chain activity
  2. An overall plan
  3. Customer requirements
  4. Feedback loops

Answer(s): C



What term is used to describe whether a service will meet availability, capacity and security requirements?

  1. Outcomes
  2. Value
  3. Utility
  4. Warranty

Answer(s): D






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