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Free ITIL-Foundation Exam Braindumps (page: 15)

Page 14 of 90
PDF with 347 Questions

Which describes a CORRECT approach to change authorization?

  1. Changes included in the change schedule are pre-authorized and do not need additional authorization
  2. Normal changes should be assessed and authorized before they are deployed
  3. Emergency changes should be authorized by as many people as possible to reduce risk
  4. Normal changes are typically implemented as service requests and authorized by the service desk

Answer(s): B



Which statement about a service value stream is CORRECT?

  1. It uses prescriptive inputs and outputs
  2. It is a value chain activity
  3. It integrates practices for a specific scenario
  4. It is used to provide governance

Answer(s): C



Which statement about outputs is CORRECT?

  1. They consist of several outcomes
  2. They capture customer demand for services
  3. They contribute to the achievement of outcomes
  4. They describe how the service performs

Answer(s): C



Which is an example of a business related measurement?

  1. The number of passengers checked in
  2. The average time to respond to change requests
  3. The average resolution time for incidents
  4. The number of problems resolved

Answer(s): A






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