QUESTION: 9

An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.

Which is the BEST approach or technique to resolve this situation?

Service integration and management
Machine learning
Swarming
An information model

Answer(s): C

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QUESTION: 10

An organization is designing a survey to assess the needs and expectations of its staff. What is this an example of?

CI/CD
Integration and data sharing
Customer-orientation
Employee satisfaction management

Answer(s): D

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QUESTION: 11

Which statement is CORRECT when considering a transformation to high velocity IT?

All organizations benefit from high velocity
High performance is usually part of the change
High-velocity IT should be applied throughout the organization
Customer-facing systems should be excluded from the change

Answer(s): B

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QUESTION: 12

A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods. Which is the BEST approach for validating service value?

Perform ad-hoc service reviews and produce reports of service outputs
Work together to identify methods of checking service value and check that value propositions are still valid
Produce service level reports and an analysis of the cost and risks of service delivery
Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

Answer(s): D

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Free ITIL4 Managing Professional Transition Exam Braindumps (page: 3)

QUESTION: 9

QUESTION: 10

QUESTION: 11

QUESTION: 12