What is the difference between a Known Error and a Problem?
Answer(s): A
There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections.What kind of actions should the Service Desk analyst take in this instance?
Answer(s): B
What is the best definition of an Incident Model?
Answer(s): C
Which ITIL process ensures that the IT Services are restored as soon as possible in the case of a malfunction?
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