Free ITILSC-OSA Exam Braindumps (page: 1)

Page 1 of 8

What is the difference between a Known Error and a Problem?

  1. The underlying cause of a Known Error is known. The underlying cause of a Problem is not known
  2. A Known Error involves an error in the IT infrastructure, A
  3. Problem does not involve such an error.
  4. A Known Error always originates from an Incident. This is not always the case with a Problem
  5. With a Problem, the relevant Configuration Items have been identified. This is not the case with aKnown Error.

Answer(s): A



There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections.
What kind of actions should the Service Desk analyst take in this instance?

  1. They should ask the Capacity Manager to expand the capacity of the network
  2. They should ask the Problem Manager to look into the problem right away
  3. They should ask the Security Manager to check whether too many authorizations may have been issued.
  4. They should ask the Service Level Manager to revise the Service Level Agreements (SLA) with a decreased availability target

Answer(s): B



What is the best definition of an Incident Model?

  1. A type of incident involving an authorized Configuration Item (CI)
  2. The template used by Service Desk analysts to record incidents
  3. A set of pre-defined steps to be followed when dealing with a known type of incident
  4. An Incident that is easy is solved at first contact

Answer(s): C



Which ITIL process ensures that the IT Services are restored as soon as possible in the case of a malfunction?

  1. Change Management
  2. Incident Management
  3. Problem Management
  4. Service Level Management

Answer(s): B



Page 1 of 8



Post your Comments and Discuss ITIL® ITILSC-OSA exam with other Community members:

Kamran commented on October 19, 2024
Useful resource
UNITED STATES
upvote

AC commented on October 19, 2024
For a moment no, comment, still moving well
Anonymous
upvote

johnny commented on October 19, 2024
great insight
Anonymous
upvote

Marc commented on October 18, 2024
What the best way to learn terraform?
UNITED STATES
upvote

murad commented on October 18, 2024
Very helpful for certs
JORDAN
upvote

Jack commented on October 18, 2024
are these legit ?
Anonymous
upvote

Juan commented on October 18, 2024
From until what page number is enough to pass the certification?
Anonymous
upvote

Sandeep commented on October 18, 2024
This is very helpful for exam crack
UNITED STATES
upvote

Cheron commented on October 18, 2024
Before all i thank to you for your support. I passed my 2 exams I purchased with full version. I got 90% in one exam and in 2 exam I got 86%.
Anonymous
upvote

LA commented on October 18, 2024
Hi there, I have scheduled my EXAM and will share my experience if these questions are valid or not.
Anonymous
upvote

Mazin commented on October 18, 2024
Good questions
Anonymous
upvote

Test commented on October 18, 2024
Test are these teak answeres?
Anonymous
upvote

anonymous commented on October 17, 2024
can someone tell me if this is real questions
UNITED STATES
upvote

Steven commented on October 17, 2024
Questions are spot on and I passed the exam.
UNITED STATES
upvote

Ntombi commented on October 17, 2024
i find the questions helpful for my exam preparation
Anonymous
upvote

Ntombi commented on October 17, 2024
The questions help me to see if I understood what I have learned
Anonymous
upvote

ntombi commented on October 17, 2024
writing exam at the end of the month
Anonymous
upvote

Apvj commented on October 17, 2024
Need to update section 5 questions,it was all new question today in exam , unitl section 4 it was fine even though pattern of question changed
Anonymous
upvote

ghada commented on October 17, 2024
it helps a lot
Anonymous
upvote

John commented on October 17, 2024
Good mock exam
Anonymous
upvote

test commented on October 17, 2024
Good content
UNITED STATES
upvote

Manoo commented on October 17, 2024
Hello guys, I hope everyone is doing good and preparing for this exam. I just wanted to share my experience about my exam. I wrote this exam yesterday and I passed. The key is to focus on each topic and memorize all these questions. You see most of them in your test. Good luck
INDIA
upvote

Ad commented on October 17, 2024
Hi I am new to IT
Anonymous
upvote

sadai commented on October 17, 2024
I really apricate this helpful test thank you so much
Anonymous
upvote

Lee commented on October 17, 2024
This is a very good resource. I'm glad this is provided for free for everyone to pass their exam. I'm sure everyone knows how difficult these exams are.
UNITED STATES
upvote

BANKEY BIHARI LAL commented on October 17, 2024
Very good mock exams as per the actual exam standards.
INDIA
upvote

Faruk commented on October 17, 2024
is free content is enough for pas az-900 ?
Anonymous
upvote

chad johnson commented on October 16, 2024
learning from this test
UNITED STATES
upvote

Keketso commented on October 16, 2024
This is a valuable resource for Az-900, i think
Anonymous
upvote

MP commented on October 16, 2024
Still Preparing Hopefully these are helpful
UNITED STATES
upvote

dado commented on October 16, 2024
cool thanks
BELGIUM
upvote

Harry commented on October 16, 2024
Thanks for the sample exam!
UNITED STATES
upvote

Rajesh K commented on October 16, 2024
fantastic contents provided by free braindumps, it is improving my accuracy.
Anonymous
upvote

chris commented on October 16, 2024
this dumps is very helpfull
Anonymous
upvote