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Microsoft AB-620 Exam Actual Questions
Designing and Building Integrated AI Agent Solutions in Copilot Studio (Page 3 )

Updated On: 1-Aug-2026
Page 2 of 12
PDF with 84 Questions
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DRAG DROP (Drag and Drop is not supported)
You need to configure the agent in Copilot Studio to meet Blue Vender's Responsible AI and data protection requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:




Scenario: Problem statement: The agent must adhere to strict data protection and Responsible AI standards while improving customer service efficiency and satisfaction.
Step 1: Define Data Loss Prevention (DLP) policies Security and compliance must be established at the foundation level. Admins use the Power Platform admin center to configure DLP policies. This establishes environmental guardrails by restricting unauthorized data connectors or preventing the agent from leaking sensitive data.
Step 2: Add custom prompt modifications Once the environment is secure, the maker configures the specific behavior of the agent. Custom prompt modifications and agent instructions shape the tone, define conversational topics, and establish explicit boundaries for the generative model (e.g., instructing the model to strictly stay within its knowledge base).
Step 3: Conduct adversarial testing This is the final evaluation phase before deployment. After the guardrails and custom prompts are in place, you simulate real-world attacks (such as jailbreaks, prompt injections, or malicious user inputs) to verify that the agent reliably adheres to your corporate guidelines and Microsoft's Responsible AI standards.


Reference:

https://learn.microsoft.com/en-us/troubleshoot/power-platform/copilot-studio/generative-answers/agent-response-filtered-by-responsible-ai



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DRAG DROP (Drag and Drop is not supported)
You need to evaluate whether the current configuration decisions for the Blue Yonder Copilot agent comply with the company's security and governance policies.
Which compliance status should you assign to each configuration decision? To answer, move the appropriate compliance statuses to the correct configuration decisions. You may use each compliance status once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
Note: Each correct selection is worth one point.

Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:




Box 1: Compliant Anonymous access is allowed for general inquiries.
Box 2: Non-compliant Should use only internal sources. The agent must handle common inquiries such as:
-Flight status
-Booking and rebooking
-Loyalty program questions
-Travel policies and baggage rules
Box 3: Non-compliant Responsible AI content moderation filters must be enabled.
Box 4: Non-compliant User identity must be used for data access; shared or builder credentials must not be used.



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You need to deploy the Blue Yonder Copilot agent to the public website and Microsoft Teams while ensuring compliance with the company's security and Responsible AI requirements.
Which two actions should you perform before making the agent available on both channels? Each correct answer presents part of the solution.
Note: Each correct selection is worth one point.

  1. Configure prompt modifications to enforce tone, disclaimers, and refusal behavior at the system level.
  2. Manually add disclaimers to each topic before publishing.
  3. Embed the web channel and then rely on channel-level settings to enforce content moderation.
  4. Configure Power Platform DLP policies to restrict unauthorized data connectors.
  5. Publish the agent and then enable Responsible AI filters individually for each channel.

Answer(s): A,E

Explanation:

[A] You can configure prompt modifications at the system and agent level in Microsoft Copilot Studio to satisfy your organization's Responsible AI (RAI) guidelines.
[E] Scenario: Compliance and security Responsible AI content moderation filters must be enabled.


Reference:

https://microsoft.github.io/agent-academy/operative/06-ai-safety/



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You need to configure the Blue Yonder Copilot agent's responses in accordance with the company's content control and platform requirements.
Which two actions should you perform? Each correct answer presents part of the solution.
Note: Each correct selection is worth one point.

  1. Add required disclaimer text inside each individual topic.
  2. Configure prompt instructions that include disclaimer text.
  3. Use Markdown syntax within response content.
  4. Insert HTML formatting directly into topic responses.
  5. Duplicate disclaimer text across reusable topics.

Answer(s): B,C

Explanation:

Scenario: Platform constraints No custom code is permitted; only Copilot Studio's built-in tools may be used. All backend logic must be implemented using agent flows. [C] Markdown must be used for formatting (e.g., bold, bullet points); [Not D] HTML is not supported.
[B] Disclaimer text. The best approach is to configure prompt instructions that include disclaimer text.
This method ensures the disclaimer is applied universally to all AI-generated responses without manual duplication across topics. It scales effectively and reduces maintenance overhead.


Reference:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-instructions



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You need to configure the agent in Copilot Studio to use internal and external partner knowledge sources to answer user questions about the airline services.
Which two actions should you perform? Each correct answer presents part of the solution.
Note: Each correct selection is worth one point.

  1. Use a Microsoft Graph connector to index the partner's travel advisory content.
  2. Write individual Q&A pairs for each document as separate topics.
  3. Enable unrestricted web search for the agent.
  4. Add the internal policy documents as a knowledge source.

Answer(s): A,D

Explanation:

[A] External Scenario: Data sources include: Travel Advisory Content: Uses REST API with partner services.
Configuring a Microsoft Graph connector to index your external data and utilizing REST APIs are highly effective and distinct strategies for supplying knowledge and actions in Microsoft Copilot Studio.
[D] Internal Scenario: The agent will handle customer inquiries across multiple channels – web chat, mobile app, and Microsoft Teams (for internal support staff). It will answer questions, retrieve data from enterprise systems, and escalate to human agents when needed.
Data sources include: Customer Support Knowledge Base: SharePoint library with PDFs and policy documents.


Reference:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/knowledge-copilot-connectors



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You need to ensure that every AI-generated response from the agent in Copilot Studio includes a disclaimer that complies with the company's security and governance policies.
Which two actions should you perform? Each correct answer presents part of the solution.
Note: Each correct selection is worth one point.

  1. Add a greeting message that includes the disclaimer.
  2. Add a prompt modification in the generative answers node settings.
  3. Create a disclaimer topic that always runs first.
  4. Disable generative answers and use only pre-authored responses.
  5. Edit every topic's first message to include the disclaimer.

Answer(s): A,B

Explanation:

[B] Using prompt modification in the Generative Answers node settings is an excellent and highly effective strategy for embedding compliance disclaimers into your agent's responses.
[A] Adding a mandatory disclaimer to your greeting message is the best practice for agent governance. You can enforce this by configuring your Greeting System Topic and adding formal "Output Rules" to the agent's core instructions.


Reference:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/nlu-boost-node https://www.reddit.com/r/copilotstudio/comments/1pje5fy/how_do_you_handle_ai_disclaimers_in_copilot/



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DRAG DROP (Drag and Drop is not supported)
You need to determine which authentication model should be applied to each Blue Yonder Copilot interaction scenario to comply with the company's security and governance requirements.
Which authentication requirement should you apply to each scenario? To answer, move the appropriate authentication requirements to the correct user scenarios. You may use each authentication requirement once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
Note: Each correct selection is worth one point.

Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:




Box 1: Allow anonymous access. Scenario: Customers: Anonymous access for general inquiries (e.g., flight status, baggage policy).
Box 2: Require customer sign-in using an account. Scenario: Authentication is required for personal data access (e.g., bookings, loyalty points).
Box 3: Require internal agent sign-in using Microsoft Entra ID. Scenario: Internal staff: Authenticate via Microsoft Entra ID.



DRAG DROP (Drag and Drop is not supported)
A company has an existing custom connector that is approved and available in the environment. A builder wants an agent in Copilot Studio to call the connector during a conversation to retrieve information from an internal system.
To meet the business needs, the solution must meet the following requirements:
-The agent must make the connector available for topic steps.
-The agent must run the connector call with a valid connection.
-The connector call must receive the required input values at runtime.
You need to configure the agent so the custom connector can be used as a tool.
What should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
Note: Each correct selection is worth one point.

Select and Place:

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Box 1: Add the connector as a tool in the agent. To make an approved custom connector available for topic steps within Copilot Studio, you must add the connector as a tool in the agent.
In Copilot Studio, actions and custom connectors must be explicitly registered as "Tools" within the agent's capabilities before they can be recognized or called by topics.
Box 2: Create or reuse a connection for the connector The appropriate action is to create or reuse an existing connection for the custom connector.
Because the connector is already approved and available in your environment, you can simply select it from your tools and link the predefined connection Use connectors in Copilot Studio agents.
Box 3: Map topic variables to the tool inputs The correct configuration action is to Map topic variables to the tool inputs.


Reference:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-connectors



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