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Free MB-230 Exam Braindumps (page: 22)

Page 21 of 74
PDF with 381 Questions

DRAG DROP (Drag and Drop is not supported)
You create an IoT Central application to integrate with Dynamics 365 Customer Service Connected Customer Experience.

You need to configure the application.

Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:




Box 1: Device templates
Connect devices
After you create your application, the next step is to create and connect devices.
Every device connected to IoT Central uses a device template. A device template is the blueprint that defines the characteristics and behavior of a type of device,

Box 2: Device groups
A device group is a group of multiple devices. Device groups allow you to: Use device configuration templates to perform initial configuration for multiple devices simultaneously. Use device configuration templates to make changes to the configuration for multiple devices simultaneously.

Box 3: Jobs
Jobs let you apply single or bulk updates to devices by setting properties or calling commands.

Box 4: Rules
Rules and actions
Build custom rules based on device state and telemetry to identify devices in need of attention. Configure actions to notify the right people and ensure corrective measures are taken in a timely fashion.


Reference:

https://learn.microsoft.com/en-us/azure/iot-central/core/overview-iot-central



You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor smart light bulbs to its customers. Each bulb includes an IoT sensor with LTE capabilities.

When a light bulb begins to fail, the IoT sensor must create a work order to send the customer a replacement bulb.

You implement Connected Customer Service with Azure IoT Central and Power Automate, but work orders are not generated.

You need to ensure that work orders are generated.
What must you set for each bulb?

  1. Contact
  2. Master device
  3. Customer account
  4. Parent device

Answer(s): C

Explanation:

Associate devices with customer accounts in Connected Customer Service
If an IoT device isn't associated with a customer account in Connected Customer Service, the system won't be able to generate work orders or cases for incoming alerts.

Note:
Goal
Associate a device in Connected Customer Service with a customer account so that work orders or cases can be generated against incoming IoT alerts.

Steps
1. In your Connected Customer Service application, select Devices from the left pane.
2. On the Active Devices page, select one of the devices that doesn't have an account already associated with it.
3. On the device detail page, start typing the name of the customer account in the Account field.
4. Save the changes.


Reference:

https://learn.microsoft.com/en-us/dynamics365/customer-service/cs-iot-central-associate-devices



A company that manufactures industrial heating, ventilation, and air conditioning units (HVAC) implements the Dynamics 365 Connected Customer Service (IoT) add-in to its environment.

The company must enable the system to receive alerts from HVAC units sold to customers who purchased an extended warranty and monitoring service.

You need to enable the device alerts.
Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  1. Associate the device with a customer account.
  2. Associate the device with a service level agreement (SLA).
  3. Add the device to Azure IoT Hub.
  4. Add the device to Azure IoT Central.

Answer(s): A,D



A company that owns hundreds of subsidiaries uses Dynamics 365 Customer Service. Each subsidiary has its own business models and serves different industries.

You configure Connected Customer Service for Azure IoT Central.
For which three use cases should you use Connected Customer Service? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  1. Create work orders to replace IoT-enabled traffic lights when the light bulb fails.
  2. Create cases to update entitlements support terms for IoT devices when customers reach the end of their entitlement term.
  3. Create cases to moderate social media when users leave poor ratings about an IoT sensor.
  4. Create cases to ship new medication when an IoT sensor reports that the temperature of the medication’s packing material has exceeded its usable threshold.
  5. Create work orders to repair IoT-enabled fiber optic connection boxes when a connection cannot be established for a week.

Answer(s): A,D,E

Explanation:

Connected Customer Service can create cases or work orders triggered from device anomalies.

Incorrect:
Not B, not C: No input from an IoT device is required.


Reference:

https://learn.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview






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