HOTSPOT (Drag and Drop is not supported)A computer repair company employs technicians. Some technicians fix hardware issues and some fix software issues.A case is opened for each customer call. Technicians are sent to customers’ homes when issues cannot be fixed over the phone. The company implements Dynamics 365 Customer Service and wants to start scheduling the technicians’ in-person appointments.The requirements for scheduling appointments are as follows:•Schedule an appointment with the technician who is located closest to a customer.•Schedule an appointment based on whether the issue is hardware or software.•The dispatcher who schedules appointments must not be able to configure the system.You need to configure the system to meet the requirements.Which options should you use? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
Answer(s): A
https://docs.microsoft.com/en-us/dynamics365/customer-service/manage-security-roleshttps://docs.microsoft.com/en-us/dynamics365/customer-service/create-edit-service-csh
A fitness company has several locations.The company implements Dynamics 365 Customer Service and uses it to schedule personal trainer sessions with customers.Customers report the following issues:•Customers are assigned personal trainers who do not reside at the customer's location.•Customers are assigned personal trainers during the trainers’ non-working hours.You need to resolve the issues.Which two settings should you configure? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
Answer(s): A,C
https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling
HOTSPOT (Drag and Drop is not supported)A company installs and services air filtering units for industrial manufacturing plants. The company is implementing Dynamics 365 Customer Service.Each regional location has only two advanced diagnostic units. The company charges customers a higher rate when the company uses a unit.You need to configure the system to optimize work scheduling.What should you configure? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-schedulinghttps://docs.microsoft.com/en-us/dynamics365/customer-service/create-edit-service-csh
A company closes the business each year for nine business days.You need to configure the system to reflect the business closure while minimizing the number of records that you must create in the system.What should you create?
Answer(s): D
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-when-business-closed-csh
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Jai Hind Commented on June 13, 2022 This exam dumps questions is EK DAM ZABARDAST! I passed the exam this afternoon. INDIA
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